Welcome
This website provides information on the quality of home care services
in 14 regions of Ontario. Each region has a community care access
centre (CCAC) that coordinates home care services for individuals. After
an individual contacts a local CCAC, a case manager assesses his or her
need for home care support and lays out all of the available care
options. Case managers work with service providers to develop a
customized care plan and to ensure that clients have access to all the
care options they need, including nursing care, Meals on Wheels,
physiotherapy, social work and nutritional counselling.
CCACs also help individuals manage their transition from one care setting to another. They coordinate services after hospital discharge and arrange placement into a long-term care home when home care can no longer meet a client’s needs. By providing services that help keep people healthy and safe at home, CCACs help avoid unnecessary hospitalizations and readmissions, and premature admission to a long-term care home.
The main purpose of making information on home care quality available to the public is to advance the quality of care and services provided to home care clients. To find out more about CCACs and home care services, read the CCAC's Fact Sheet and see the FAQs.
When searching for information, keep in mind that we are only able to report on long-stay clients at this time. Most of the data reported on this site come from a new data collection tool, the RAI-HC (Resident Assessment Instrument – Home Care). This standardized tool is now used in all CCACs, but only for long-stay clients. Forty-six percent of home care service recipients are long-stay clients of all ages with chronic conditions or complex medical needs requiring care over a long period of time. The remaining 54% are short-stay clients who require services for a short period of time while they recover from surgery or an injury. In the future, this site will include other types of home care clients and a wider spectrum of indicators. For more information, see About the Site.
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CCACs also help individuals manage their transition from one care setting to another. They coordinate services after hospital discharge and arrange placement into a long-term care home when home care can no longer meet a client’s needs. By providing services that help keep people healthy and safe at home, CCACs help avoid unnecessary hospitalizations and readmissions, and premature admission to a long-term care home.
The main purpose of making information on home care quality available to the public is to advance the quality of care and services provided to home care clients. To find out more about CCACs and home care services, read the CCAC's Fact Sheet and see the FAQs.
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When searching for information, keep in mind that we are only able to report on long-stay clients at this time. Most of the data reported on this site come from a new data collection tool, the RAI-HC (Resident Assessment Instrument – Home Care). This standardized tool is now used in all CCACs, but only for long-stay clients. Forty-six percent of home care service recipients are long-stay clients of all ages with chronic conditions or complex medical needs requiring care over a long period of time. The remaining 54% are short-stay clients who require services for a short period of time while they recover from surgery or an injury. In the future, this site will include other types of home care clients and a wider spectrum of indicators. For more information, see About the Site.
Tell Us What You Think
Help us make this site as user friendly as possible. Please take a few minutes to complete our survey.
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