How can you, as a resident or family member, best use the information in this website? In short, be engaged and be constructive. First, review the information available for your long-term care home, and then discuss the results at residents’ or family council meetings. Ask your home’s staff questions, such as:

• How frequently are problems like falls or pressure ulcers occurring in our home?
• What is being done to reduce these problems?
• There are many good ideas for preventing these from happening. Are we trying these ideas? If not, what are the barriers, and how can they be addressed?
• How do we compare to other homes?
• Can we offer our own ideas or suggestions?

For homes that are not yet publicly reporting, ask the home’s administrator when the home might be ready to have its information posted on this website.