Third Next Available Appointment

• Creating a measurement plan
• Mini-surveys
• Third next available appointment
• Defect check sheets
• Patient flow sheets
• Sampling plan

Third next available appointment is a way of measuring how long a patient needs to wait.  It is more sensitive than measuring the next available appointment, because the first and second next available appointments may vary due to sudden cancellations. 

For tips on how to track this measure, go to:
www.hqc.sk.ca/portal.jsp?233m4J2GWmj/HkCNJkGgZTBIzBf0QfLQkUwK4QBZaJui6laQmMhqy1VvI5thiwzu

For more general information, go to:
http://www.ihi.org/IHI/Topics/OfficePractices/Access/Measures/Third+Next+Available+Appointment.htm